Shipping and Return Policy
We want to ensure, that you receive our products in perfect condition and as soon as possible.
1.Do you offer free shipping?
Nutrispoint.com offers FREE DHL Express Shipping on all orders above 100€ for countries within the EU.
For countries outside the EU, we offer FREE DHL Express Shipping for orders above 150€.
2.Where do you ship your products?
Our products are shipped worldwide. We usually need 1 day to fulfill your order. You will be notified about our shipping times when you place an order. If you order on Friday, we will fulfill your order the next working day. Please note that we can’t deliver on Saturdays and Sundays.
3.Where is my order?
You will receive an email from us as soon as your order has shipped with your tracking number.
Nutrispoint is not responsible for any delays incurred due to international customs nor is responsible for any additional duties or taxes your country may require. Please review your local policies regarding receiving shipments from the EU prior to ordering. The purchaser is responsible for tracking their package once it is tendered to the shipping carrier. Please note that packages may be delayed due to the destination country’s customs clearance procedures.
4.Can you ship to my P.O. box?
Unfortunately not, but please send us an email to our customer care firstname.lastname@example.org and we can discuss your case one-on-one.
Important: Changes/cancellations are not possible once orders are processed through our automated system.
We hope you’ll be completely satisfied with your products, however, we will accept any non-used products for a return, received within 14 days of initial purchase.
1. What if I received an order with broken items, missing items, or my package is missing?
We aim that all our products reach you in perfect condition, but in case this does happen, please contact Customer Care (email@example.com) as soon as possible after receiving your delivery or when you notice a package is missing. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 14-day return policy timeframe and without a photo of the broken items and/or package.
The full refund to your original payment methods will be refunded for the delivery of damaged products. In this case no return fee is charged.
Please allow 2 days for your return to be processed after we received it. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to our fulfilment centre by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
2. I opened a product, I have tried it and now I want to return it?
Opened products and used products are not eligible for returns and refunds.
WHAT ARE THE STEPS TO RETURN PRODUCTS?
To return your product, send us an email at firstname.lastname@example.org and mail your item to:
Cesta Andreja Bitenca 68
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.